Jointly responsible for setup, support, and operation of systems (Windows Server, Active Directory, Azure, AWS, Exchange, VMware, Storage, Backup, Monitoring, VPN, etc.).
Provided internal network support (VLANs, troubleshooting, firmware, data center architecture, Palo Alto/ASA maintenance).
Primary contact for Shortel/Mitel and RingCentral phone/call center systems.
Responsible for Apple iPad/MacBook infrastructure and Jamf management.
Key Results:
Planned and implemented/managed four data center moves with on-site support.
Assisted in converting HP switching to Cisco Nexus 9396 in two remote data centers.
Implemented Juniper QFX and EX solutions in datacenter and new offices.
Implemented Multi-site Palo Alto Network installs and Panorama management.
Consistently advised on improving company-wide network and systems security.
Implemented and oversaw system-wide monitoring (data center and corporate).
Set up and maintained a new ticketing system, streamlining employee assistance requests.
IT Support Technician
Acumed LLC – Hillsboro, OR | 09/2012 – 10/2013
Administered Systems Center 2012 (SCCM focus), Mobile-Iron, and Systems Center iOS mobile device management.
Handled advanced mobile device and company PC deployment and support; researched BYOD implementation.
Contributed to policy research and formulation.
Developed workflow strategy and organization tactics.
Managed domestic and international loaner equipment assets.
Skills Summary
Able to effectively support large user bases with a high level of service and satisfaction.
Experienced in technical writing and documentation as well as policy creation.
Able to work with senior level executives and explain as well as train in high level technical concepts.
Experienced addressing groups of employees and working in a training scenario.
Experienced in budget management and system upgrade proposals with cost/benefit analysis.
Excellent time management skills, especially where urgent priorities are involved.
Work well in high pressure situations and with hard deadlines.
Aware of larger corporate picture, such as I.T.’s effect on the overall organization.